Frequently Asked Questions

Welcome to Imagine Brick! Below are answers to some of our most commonly asked questions. If you don't find what you're looking for, please don't hesitate to contact us.

Are your LEGO® products authentic?

Yes. Unless otherwise stated, every LEGO product sold by Imagine Brick is a genuine LEGO® product.

Imagine Brick is an independent reseller and is not affiliated with or endorsed by the LEGO Group.

Do you sell new and used LEGO products?

Yes.

Our inventory includes:

• Factory-sealed LEGO sets
• Retired LEGO sets
• Used LEGO sets
• Individual LEGO parts
• Collectible minifigures
• LEGO accessories

Each listing clearly describes the condition of the item.

How quickly do you ship orders?

Most orders are processed within one business day.

Orders placed after our daily shipping cutoff may ship the following business day.

Tracking information is emailed once your order has shipped.

Which shipping carriers do you use?

We primarily ship using USPS.

Available shipping options are displayed during checkout based on your location and order.

Do you ship internationally?

Currently, Imagine Brick ships within the United States only.

We hope to expand international shipping in the future.

Can I return my order?

Yes.

Eligible returns are accepted within 30 days of delivery.

Please review our Return & Refund Policy for complete details and any product-specific exceptions.

Do you buy LEGO collections?

Yes!

We're always interested in purchasing:

• LEGO sets
• Minifigures
• Bulk LEGO bricks
• Retired collections
• Large personal collections

Visit our Sell Your LEGO page to learn more or contact us for a free evaluation.

How are collectible items graded?

We strive to provide honest, accurate descriptions of every product.

Product photos and descriptions identify condition, packaging, completeness, and any known imperfections whenever applicable.

If you have questions before purchasing, please contact us.

What happens if my order arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and photos of the product and packaging so we can quickly resolve the issue.

Can I cancel my order?

Orders may be canceled before they are shipped.

Once an order has shipped, it must follow our Return & Refund Policy.

Do you combine shipping?

Whenever possible, multiple items purchased in the same order are packaged together.

Shipping charges are calculated during checkout based on the size, weight, and destination of your order.

How can I contact Imagine Brick?

We're always happy to help!

📧 Email: hello@imaginebrickco.com

Or visit our Contact page to send us a message.

Why Shop with Imagine Brick?

At Imagine Brick, we're more than a LEGO reseller—we're collectors, builders, and fans who believe in honest descriptions, fair pricing, and exceptional customer service.

Whether you're searching for your next display piece, replacing a missing part, or building a dream collection, we're here to help every step of the way.

One Brick. Unlimited Imagination.

Built on Transparency. Driven by Imagination.